Chargeback Policy
1. Introduction
2. Definition of Chargeback
A chargeback is a reversal of a credit card transaction, initiated by the cardholder’s bank (issuing bank) after the cardholder disputes a charge on their account. Chargebacks are intended to protect consumers from unauthorized or fraudulent transactions.
3. Reasons for Chargebacks
Chargebacks may occur for various reasons, including but not limited to:
– Unauthorized transactions
– Fraudulent transactions
– Incorrect transaction amount
– Duplicate transactions
– Non-receipt of goods or services
– Goods or services not as described
– Canceled recurring transactions
4. Chargeback Process
4.1. Notification
When a chargeback is initiated, JD Fabrications Inc. will receive a notification from the payment processor. This notification will include details of the disputed transaction, such as the transaction amount, date, and reason for the chargeback.
4.2. Investigation
Upon receiving a chargeback notification, JD Fabrications Inc. will conduct a thorough investigation to gather all relevant information and documentation. This may include:
– Transaction records
– Correspondence with the customer
– Proof of delivery or service
– Any other pertinent information
4.3. Response
Based on the investigation, JD Fabrications Inc. will prepare a response to the chargeback. This response will include:
– A detailed explanation addressing the chargeback reason
– Supporting documentation and evidence
– Any additional information required by the payment processor or issuing bank
4.4. Submission
The chargeback response will be submitted to the payment processor within the specified timeframe. It is crucial to adhere to these deadlines to ensure the best chance of a favorable resolution.
4.5. Resolution
The payment processor and issuing bank will review the submitted response and make a decision. Possible outcomes include:
– Chargeback is accepted: The disputed amount is refunded to the cardholder.
– Chargeback is reversed: The disputed amount is returned to JD Fabrications Inc.
5. Fraudulent Chargebacks
5.1. Definition
A fraudulent chargeback occurs when a cardholder initiates a chargeback without legitimate grounds, often with the intent of retaining the product or service without paying for it.
5.2. Legal Action
JD Fabrications Inc. takes fraudulent chargebacks very seriously. If it is determined that a chargeback is fraudulent, JD Fabrications Inc. reserves the right to pursue legal action to recover the disputed amount and any associated costs. Legal actions for fraudulent chargebacks will be initiated and pursued in the state of California.
5.3. Chargebacks Due to Non-Noted Freight Damage or Missing Parts
Chargebacks initiated due to non-noted freight damage or missing parts are considered fraudulent. It is the responsibility of the recipient to thoroughly inspect all deliveries upon arrival and note any damages or missing parts on the Bill of Lading (BOL) before signing. If the damage is structural, the recipient must refuse the delivery.
5.4. Legal Action for Fraudulent Chargebacks
All fraudulent chargebacks will be prosecuted to the fullest extent of the law. Legal fees and filing fees incurred during the prosecution process will be added to the disputed amount. We reserve the right to pursue legal action in California to recover the disputed amount and any associated costs.
6. Preventive Measures
To minimize the occurrence of chargebacks, JD Fabrications Inc. implements the following preventive measures:
– Clear and accurate product/service descriptions
– Transparent pricing and billing practices
– Prompt and effective customer service
– Secure payment processing systems
– Regular monitoring for fraudulent activities
7. Customer Communication
Effective communication with customers is vital to prevent and resolve chargebacks. JD Fabrications Inc. commits to:
– Responding promptly to customer inquiries and complaints
– Providing clear information about transaction details
– Offering solutions or refunds when appropriate
8. Record Keeping
JD Fabrications Inc. will maintain detailed records of all transactions, chargeback notifications, investigations, and responses. These records will be kept for a minimum of 2 years to ensure compliance with industry regulations and facilitate future chargeback management.
9. Policy Review
This Chargeback Policy will be reviewed periodically to ensure its effectiveness and compliance with industry standards and regulations. Any updates or changes to the policy will be communicated to relevant stakeholders.
10. Contact Information
For any questions or concerns regarding this Chargeback Policy, please contact us at:
JD Fabrications Inc.
2311 A Street
805-637-6700
Sales@jd.dev.zippisite.com
By adhering to this Chargeback Policy, JD Fabrications Inc. aims to manage chargebacks effectively, protect the interests of both the company and its customers, and maintain trust and transparency in all transactions.